Job Openings at Joule Portfolio Companies

Israeli Founders Scaling in the U.S.
Joule Ventures
Joule Ventures

Senior IT Specialist



Posted on Thursday, May 16, 2024

Senior IT Specialist

  • Operations
  • Israel - TLV
  • Associate
  • Full-time
  • ID: P-000311


BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We are looking for a talented and experienced Sr. IT Expert to help us develop our Global IT team, lead the global IT activity, and bring it to new heights.

This position combines hands-on and management tasks.


  • Maintain and develop BioCatch’s global IT assets:
  • Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
  • Work closely with our suppliers, make orders, and manage the inventory.
  • Run a high-class efficient help desk to support our hardworking end-users
  • and delight them with everything they need.
  • Work closely with Cloud Ops and Security teams to implement our access policy
  • MDM (Jamf, Intune): configure users & devices policy, compliance policy, etc.
  • Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
  • Systems’ implementation projects.
  • Our technology stack includes:
  • Office 365, AD (Hybrid with Azure AD), Mac OS, Windows, Office 365, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.


  • 5+ years of IT experience, out of which 3+ years as Sr. IT Expert
  • 1+ years of experience as IT Manager – an advantage
  • Top service awareness
  • Experience with both Mac and PC installations and management
  • Good familiarity with Azure cloud
  • Advanced network management (Wi-Fi & Ethernet, Corp & guest, APs, Switches, FW…)
  • Active Directory expertise
  • SSO protocols: SAML, LDAP, OpenID
  • MDM knowledge (Jamf, Intune)
  • Software tools and other systems: Office 365, JIRA, Salesforce, Teams, Palo-Alto…
  • Familiarity with VC rooms setup and management
  • Ability to lead implementation projects from the planning phase to production