BioCatch, a leader in Behavioral Biometrics, leverages machine learning to analyze digital behavior, ensuring secure online experiences. Trusted by 32 of the world’s top 100 banks and 210 financial institutions, BioCatch Connect™ helps combat fraud, drive digital transformation, and strengthen customer relationships. Backed by an industry-led Client Innovation Board (including American Express, Barclays, Citi Ventures, and National Australia Bank), BioCatch pioneers cutting-edge fraud prevention solutions with 80+ patents and over a decade of expertise. For more information, please visit www.biocatch.com.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.

Description:

• Maintain and develop BioCatch’s global IT assets:

Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.

• Work closely with our suppliers, make orders, and manage the inventory.
• Run a high-class efficient help desk to support our hardworking end-users
• and delight them with everything they need.
• Work closely with Operations, DevOps and Security teams to implement our access policy
• MDM (Intune, Jamf): configure users & devices’ policy, compliance policy, etc.
• Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
• Systems’ implementation and integration projects.
• Our technology stack includes:
• Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.

• 5+ years of IT experience, out of which 3+ years as Sr. IT Expert
• 1+ years of experience as IT Manager – an advantage
• Top service awareness
• Experience with both Mac and PC installations and management
• Good familiarity with Azure cloud
• Advanced network management (Wi-Fi & Ethernet, Corp & guest, APs, Switches, FW…)
• Active Directory and Microsoft Entra ID expertise
• SSO protocols: SAML, LDAP, OpenID
• MDM knowledge (Jamf, Intune)
• Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Palo-Alto, Checkpoint…
• Familiarity with VC rooms setup and management

Ability to lead implementation projects from the planning phase to production