Intro

ControlMonkey is a cutting-edge Terraform Automation Platform that empowers DevOps teams to govern their cloud infrastructure at scale.
We’re a fast-growing company with a strong product and a passion for innovation.
Our team has a strong track record of success at well-known companies, with a mission to redefine the future of Cloud DevOps.

We are seeking a highly motivated and sharp Head of Customer Success to join our dynamic team.
This role is perfect for customer success engineers with a technical background in cloud technologies who are looking to transition into a strategic role.
As Head of Customer Success, you will play a crucial role in understanding our customers’ needs and future plans, helping them to accelerate their cloud scalability, and providing vital feedback to our R&D and product teams.

Responsibilities:

• Establish and maintain strong relationships with customers to understand their business needs and objectives.
• Actively communicate with customers to gather insights on their cloud infrastructure needs and future scaling plans.
• Build and develop a team, establishing procedures, tools, and methodologies to enhance customer satisfaction and retention.
• Provide guidance to customers to help them optimize their use of ControlMonkey and infra-as-code practices.
• Collaborate with R&D and product teams to relay customer feedback and influence the development of new features and products.
• Assist customers in navigating complex technical challenges, leveraging your background in cloud and DevOps.
• Ensure customer satisfaction and retention through proactive engagement and exceptional support.

Basic Qualifications

• Customer obsession.
• Proven experience in cloud technologies and infrastructure management.
• Prover experience in customer success roles.
• Technical background, preferably with hands-on experience in a DevOps or similar role.
• Excellent communication and interpersonal skills, with an ability to engage effectively with a range of audiences.
• Demonstrated ability to work collaboratively across various departments to promote an integrated approach to customer success.
• Passion for driving customer success and helping them achieve their strategic objectives.

Preferred Qualifications

• Familiarity with infrastructure-as-code (IaC) tools and practices.
• Certifications in cloud platforms (e.g., AWS, Azure, GCP).