Customer Onboarding Manager
Reeco
Customer Onboarding Manager
Miami, FL- Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
- Conduct personalized training sessions and create comprehensive onboarding materials to educate clients on our software's features and functionalities.
- Develop and maintain an onboarding timeline and checklist, tracking progress and addressing any issues that arise.
- Assist clients in setting up and configuring our software to meet their specific needs and requirements.
- Collaborate with clients to understand their business processes and provide tailored solutions to optimize their use of our platform.
- Serve as the primary point of contact for clients during the onboarding phase, providing timely and effective support.
- Troubleshoot and resolve any technical issues or challenges clients may encounter during the implementation process.
- Build strong, long-lasting relationships with new clients, ensuring a positive onboarding experience.
- Gather feedback from clients to continuously improve the onboarding process and enhance customer satisfaction.
- Work closely with the sales team to understand client expectations and ensure a smooth handoff from sales to onboarding.
- Collaborate with the product team to provide feedback on user experience and suggest improvements based on client needs.
- Maintain detailed records of onboarding activities, client interactions, and progress.
- Generate regular reports on onboarding status, client feedback, and areas for improvement.
- This position is on site.
- 2+ years of experience in an onboarding, implementation, or customer success role, preferably in a tech startup or software company.
- Experience in the hospitality industry or working with hospitality software solutions is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users.
- Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.
- Problem-solving mindset with a proactive approach to addressing client needs and challenges.
- Proficiency in using onboarding and CRM tools.
- Bilingual English/Spanish
- Bachelor’s degree in Business, Hospitality Management, Information Technology, or a related field, or equivalent experience.
- Competitive Salary and Benefits: A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
- Growth Opportunities The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
- Innovative Environment: Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
- A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees
We can learn from anyone. The most successful people ask the most questions and always listen.
We have the highest standards for everything we do. We understand that excellence is the result of ongoing learning and always becoming a better version of yourself. The results will speak for themselves.
We respect the people we work for and with: our colleagues, customers, investors. They all have struggles, fears, families, & dreams. We treat others better than we expect to be treated and exchange expectations with appreciation.
Trust is a mindset and a choice. We trust the people we work with so we can grow together and succeed.
We are ambitious people who repeatedly do the impossible. We don’t take “no” for an answer and always find solutions together.
We share the good along with the ugly- this is what makes us a strong company. It’s why people understand why we’re doing what we’re doing and creates a much more meaningful connection to the company and our mission.
Miami, FL
Tel Aviv-Yafo, Israel
The Reeco team
Have you ever walked into a room and felt an immediate sense of belonging? We’re the folks who greet everyone with a smile and offer them something warm to drink. We’re genuinely interested in what you have to say because amazing ideas are all around us- you just have to listen.
We believe in treating everyone like they’re our guests.