Customer Success Team Lead
Reeco
Customer Success Team Lead
Miami, FL- Supervise, guide, and support a team of Customer Success Managers, providing coaching, feedback, and development opportunities.
- Serve as the voice of the customer within the organization, ensuring the team identifies and addresses customer needs and challenges effectively.
- Work closely with Sales, Marketing, Product, and Support teams to ensure a seamless customer experience and drive company-wide initiatives.
- Develop and implement best practices and processes to optimize team efficiency and customer success outcomes.
- Oversee the tracking and reporting of key customer success metrics (e.g., churn, NPS, adoption rates) to ensure team performance is aligned with organizational objectives.
- Take ownership of high-priority customer escalations, ensuring that issues are resolved quickly and with minimal impact on customer satisfaction.
- Please note that this position is on-site only.
- 4+ years of experience in a senior customer success, account management, or similar role, preferably in a tech startup or software company.
- Experience in the hospitality industry or working with hospitality software solutions is a plus.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong problem-solving skills and a proactive approach to addressing customer issues.
- Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills.
- Proficiency in using customer success software and CRM tools
- Bilingual English/Spanish
- Bachelor’s degree in business, Hospitality Management, or a related field, or equivalent experience.
- A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
- The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
- Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
- A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees
We can learn from anyone. The most successful people ask the most questions and always listen.
We have the highest standards for everything we do. We understand that excellence is the result of ongoing learning and always becoming a better version of yourself. The results will speak for themselves.
We respect the people we work for and with: our colleagues, customers, investors. They all have struggles, fears, families, & dreams. We treat others better than we expect to be treated and exchange expectations with appreciation.
Trust is a mindset and a choice. We trust the people we work with so we can grow together and succeed.
We are ambitious people who repeatedly do the impossible. We don’t take “no” for an answer and always find solutions together.
We share the good along with the ugly- this is what makes us a strong company. It’s why people understand why we’re doing what we’re doing and creates a much more meaningful connection to the company and our mission.
Miami, FL
Tel Aviv-Yafo, Israel
The Reeco team
Have you ever walked into a room and felt an immediate sense of belonging? We’re the folks who greet everyone with a smile and offer them something warm to drink. We’re genuinely interested in what you have to say because amazing ideas are all around us- you just have to listen.
We believe in treating everyone like they’re our guests.