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Senior Customer Operations

Reeco

Reeco

Customer Service, Operations
Tel Aviv-Yafo, Israel
Posted on Jan 15, 2025
Apply now
CAREERS

Senior Customer Operations

Tel Aviv, Israel
About Us
Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.
Why Reeco
At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.
Did we mention we’re one of the fastest-growing companies to watch for 2024-2025? 🚀 Join us and help build the future of hospitality tech!
What You’ll Do
In the Customer Operations role, you will be instrumental in improving our internal processes and ensuring seamless onboarding and support for new properties. This is a back-office position, focusing on operations behind the scenes rather than direct customer relationships.
Your responsibilities include:
  • Back Office Onboarding & Project Management:
    Oversee the onboarding of new properties by managing projects, coordinating with relevant teams, and ensuring a smooth integration process.
  • Process Improvement:
    Continuously refine and improve the overall customer support and onboarding workflows to boost efficiency and effectiveness.
  • Strategic Implementation:
    Lead strategic initiatives such as implementing Totango, collecting health metrics on customers, and leveraging other software tools to optimize operations.
  • Collaboration:
    Work closely as part of a team, particularly with the Customer Experience (CX) and Product departments, to align operations with broader company goals and improve service quality.
  • Please note that this position is on-site only.
Who You Are
Experience:
You have significant experience in B2B customer operations within SaaS companies. Experience with marketplaces, strong data analysis skills, and startup exposure (especially post-Series A) are highly beneficial.
Skills & Competencies:
  • You embody all our Heartt values: Humility, Excellence, Ambition, Respect, Transparency, and Trust.
  • Proficiency with HubSpot, Intercom, Totango, Snowflake, Excel, and BI tools.
  • Strong analytical abilities to assess data and drive process improvements.
  • Excellent project management skills and a collaborative team player mindset.
Cultural Fit:
As a team player, you thrive in collaborative environments and align closely with Reeco’s core values.
Perks & Benefits
  • A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
  • The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
  • Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
  • A dynamic office in Tel Aviv, IL, offering high-end amenities and perks for all of our employees
How to Apply
Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you!
At Reeco, we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together.
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Our core values
Be humble. Stay curious.

We can learn from anyone. The most successful people ask the most questions and always listen.

Strive for excellence.

We have the highest standards for everything we do. We understand that excellence is the result of ongoing learning and always becoming a better version of yourself. The results will speak for themselves.

Respect.

We respect the people we work for and with: our colleagues, customers, investors. They all have struggles, fears, families, & dreams. We treat others better than we expect to be treated and exchange expectations with appreciation.

Trust is a choice.

Trust is a mindset and a choice. We trust the people we work with so we can grow together and succeed.

Aim for impossible.

We are ambitious people who repeatedly do the impossible. We don’t take “no” for an answer and always find solutions together.

Transparency is power.

We share the good along with the ugly- this is what makes us a strong company. It’s why people understand why we’re doing what we’re doing and creates a much more meaningful connection to the company and our mission.

Miami, Florida1111 Brickell Ave,
Miami, FL
Tel Aviv, IsraelBen Avigdor Street 18,
Tel Aviv-Yafo, Israel

The Reeco team

Have you ever walked into a room and felt an immediate sense of belonging? We’re the folks who greet everyone with a smile and offer them something warm to drink. We’re genuinely interested in what you have to say because amazing ideas are all around us- you just have to listen.

We believe in treating everyone like they’re our guests.

Apply now
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