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Customer Experience Operations Specialist

Reeco

Reeco

Customer Service, Sales & Business Development, Operations
Miami Beach, FL, USA
Posted on Jun 29, 2025
Apply now
CAREERS

Customer Experience Operations Specialist

Miami, FL
Description

About Us
Welcome to Reeco, where we’re transforming the back-of-house tech for the hospitality industry. Think of it like this: while hotels are all about luxury and convenience, their operations are often stuck in the ‘90s. From emailing suppliers to doing inventory with pen and paper – it’s outdated, inefficient, and expensive. That’s where we come in! With the power of AI, we help streamline operations for top brands like Hilton, Marriott, Hyatt, and IHG, so they can focus on what really matters – delivering amazing guest experiences while keeping everything running like clockwork.
Why Reeco
At Reeco, we live by our core values, which we call Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting both heart and mind into everything we do, we can transform the hospitality industry. We’re on a mission to provide simple, powerful solutions for our customers with the same dedication they put into serving their guests.
Did we mention we’re one of the fastest-growing companies to watch for 2024–2025? 🚀 Join us and help build the future of hospitality tech!
We are seeking a motivated and detail-oriented Customer Experience Operations Specialist to join our team. In this role, you will be an essential part of ensuring the smooth and efficient operation of our platform, supporting both our internal teams and our customers. You will work closely with the Onboarding and Customer Success departments to support day-to-day operations, and maintain data accuracy.
As a key member of our operations team, you’ll play a vital role in optimizing the systems and workflows that drive customer satisfaction and operational excellence. Your work directly impacts how efficiently our customers onboard and scale with Reeco.
This is a unique opportunity to grow within one of the fastest-growing startups in hospitality tech. As our operations evolve, you’ll have room to shape processes, explore automation, and take on more responsibility.
Please note that this position is on-site only in our Miami, FL office.
Customer Experience Operations Specialist

What You’ll Do
  • Operational Support: Collaborate with the Onboarding and Customer Success teams to support day-to-day operations, ensuring seamless onboarding and customer satisfaction.
  • Data Management: Set up and manage back-office data received from the Onboarding and Customer Success teams, ensuring that all data is accurate, complete, and up-to-date.
  • Process Improvement: Identify opportunities for process improvements within the operations workflow, implementing solutions that enhance efficiency and accuracy.
  • Tool & Tech Management: Maintain CX tools (e.g. CRMs, support platforms like Zendesk, Intercom, Salesforce), ensure integrations work, and manage configurations.
  • Data Analysis & Reporting: Track customer support metrics (e.g. CSAT, NPS, response times), build dashboards, and deliver insights to improve team performance.
Requirements
Who You Are

Mandatory:
  • High proficiency in Excel, with experience in using advanced functions, pivot tables, and data analysis tools
  • Strong problem-solving skills and a keen attention to detail
  • Ability to work collaboratively in a fast-paced, team-oriented environment
  • Curiosity, adaptability, and a proactive approach to challenges
  • Basic project management skills to handle multiple tasks and priorities effectively
Optional/Nice to Have:
  • Familiarity with tools like Totango, HubSpot, Intercom, Metabase, and Notion.
  • Exposure to automation tools (e.g., Zapier, Make, or similar platforms).
Perks & Benefits
  • Competitive Salary and Benefits:
    A competitive salary package and comprehensive benefits, including health insurance, retirement plans, and paid time off.
  • Growth Opportunities
    The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand.
  • Innovative Environment:
    Work with a talented and passionate team dedicated to transforming the hospitality industry through technology.
A dynamic office in Miami, FL, offering high-end amenities and perks for all of our employees


How to Apply
Ready to join a company where your work has real impact? Send us your resume, and don’t forget to share why Heartt resonates with you!
At Reeco, we believe in working smart, staying humble, and always bringing our best. Let’s change the future of hospitality together. Only Qualified leads will be answered.
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Our core values
Be humble. Stay curious.

We can learn from anyone. The most successful people ask the most questions and always listen.

Strive for excellence.

We have the highest standards for everything we do. We understand that excellence is the result of ongoing learning and always becoming a better version of yourself. The results will speak for themselves.

Aim for impossible.

We are ambitious people who repeatedly do the impossible. We don’t take “no” for an answer and always find solutions together.

Respect.

We respect the people we work for and with: our colleagues, customers, investors. They all have struggles, fears, families, & dreams. We treat others better than we expect to be treated and exchange expectations with appreciation.

Trust is a choice.

Trust is a mindset and a choice. We trust the people we work with so we can grow together and succeed.

Transparency is power.

We share the good along with the ugly- this is what makes us a strong company. It’s why people understand why we’re doing what we’re doing and creates a much more meaningful connection to the company and our mission.

Miami, Florida1111 Brickell Ave,
Miami, FL
Tel Aviv, IsraelBen Avigdor Street 18,
Tel Aviv-Yafo, Israel

The Reeco team

Have you ever walked into a room and felt an immediate sense of belonging? We’re the folks who greet everyone with a smile and offer them something warm to drink. We’re genuinely interested in what you have to say because amazing ideas are all around us- you just have to listen.

We believe in treating everyone like they’re our guests.

Apply now
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